When Can We Trust AI to Make Key Business Decisions?
When can leaders trust AI enough to stop checking its work?
Jeetu Patel, president and chief product officer at Cisco, says that depends on two things: how capable the technology actually is, and whether people’s confidence in it keeps pace.
We’re not there yet. AI still poses real risks that require guardrails and monitoring, while people also need to become more comfortable with the technology as it improves. Patel argues we'll need both in order to to trust AI with consequential decisions.
Listen to the full IdeaCast episode wherever you get your podcasts, or here: https://s.hbr.org/4e6mqeI
Jeetu Patel, president and chief product officer at Cisco, says that depends on two things: how capable the technology actually is, and whether people’s confidence in it keeps pace.
We’re not there yet. AI still poses real risks that require guardrails and monitoring, while people also need to become more comfortable with the technology as it improves. Patel argues we'll need both in order to to trust AI with consequential decisions.
Listen to the full IdeaCast episode wherever you get your podcasts, or here: https://s.hbr.org/4e6mqeI
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