Why Is AI Customer Service So Bad? // TRAIN BRAIN

Why Is AI Customer Service So Bad?

Salesforce CEO Marc Benioff is betting big on agentic AI to revolutionize customer service.
But if AI is the future of customer experience, why are we still drowning in chatbot horror stories? CNBC's Steve Kovach shares his own experience with Arjun Kharpal and Michal Lev-Ram on the latest episode of "Beyond the Valley."
Watch or listen to the full episode at the link.
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CNBC is the number one business and financial news network on the planet. Join us on YouTube as we take you around the world, give you the tools you need to get ahead in business, and explain the stories making the headlines from London to Singapore....

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